1. How is the shipping cost calculated?

The shipping cost is calculated based on the weight, volume, transportation distance, and additional services (such as insurance or special handling) of the shipment. Please contact our customer service for a quote.

2. How long does delivery take?

The delivery time depends on the destination, shipping method, and customs clearance procedures. Generally, it takes 1-7 days. For specific time estimates, please consult our customer service.

3. What should I do if my shipment is lost or damaged?

If your shipment is lost or damaged during transit, please contact our customer service immediately and provide the tracking number along with relevant proof (such as photos). We will handle the issue according to our insurance policy or compensation guidelines.

4. Do you offer shipping insurance?

Yes, we provide shipping insurance to protect your goods. The insurance cost depends on the value of the shipment. You can choose whether to purchase insurance when sending your package.

5. Do you offer Cash on Delivery (COD) services?

COD services are available for certain regions and shipping methods. Please contact our customer service to confirm whether COD is available for your shipment.

6. Can I change or cancel my order?

If the shipment has not been dispatched, you can contact customer service to request a change or cancellation. However, if the shipment has already been sent, changes or cancellations may not be possible. Please contact us as soon as possible for assistance.

7. Can you handle hazardous or special cargo?

We can transport certain special cargo, such as refrigerated goods, fragile items, and oversized shipments. However, hazardous goods transportation must comply with relevant regulations. Please provide detailed information to ensure we can safely transport your shipment.

8. How can I contact customer service?

You can contact us via phone, email, or online customer support. Our customer service hours are Monday to Friday, 9:00 AM - 6:00 PM.